all orders are shipped Monday - Friday from Charlotte, NC.
➕ processing takes 1-2 weeks.
➕ for hand-painted items, it will take 2-3 weeks.
METHODS AND TRANSIT TIMES
all domestic items under 1 pound will be shipped with USPS first class. Anything above will be shipped with priority.
➕ First Class / 2-6 Days
➕ Priority / 2-3 Days
SOME NOTES!
➕ once the package is out of our hand, we cannot control or guarantee delivery times with USPS.
➕ if a package has been sent back to us due to an error in address or name, we are happy to re-ship the item. However, the customer will be responsible for paying the additional shipping.
➕if a package was returned due to an incorrect address or misdelivery and you would like to return- a restocking fee of 25% will be charged. Shipping cost will also not be refunded.
➕ if the item has been marked delivered, we are unable to provide replacement items.
➕ the pickup day does not count as a day in transit.
➕ customs fees and duties are the customer's responsibilities.
➕if a package was returned due to an incorrect address or misdelivery, a restocking fee of 25% will be charged. Shipping cost will also not be refunded.
PROCESSING
all items will take 5-7days to process. During high seasons, (July-December), items will take 8-16 days to process. We are working to turn out your item as quickly as possible and growing our team to accommodate the higher volume.
RUSH
You can upgrade your shipping to be rush and process in 3-5 days with an added cost of $8 at checkout.
CANCELLATION
as soon as an order is received, it is started right away. cancellation is almost impossible unless a message is sent right after the order has been placed requesting a refund.
PAYMENT
we accept payment through Paypal or credit card. orders will not be shipped until payment has been cleared. if you need to cancel, please do so within 12 hours of placing your order.
please note if you are from North Carolina, you will be subjected to sales tax of 7.25% that will be applied to your order per sales tax law.
